Refund policy

I want you to be completely happy with your purchase, should you have any issues, please do contact me via email at nataliegaynordesigns@gmail.com and I will work to rectify any problem you may have. Should you wish to return an item, you must do so within 14 days of receipt of your parcel, to the return address.

You must obtain proof of return postage. Return postage is paid for by the customer.

Commissioned pieces and personalised items are designed to each customers specifications and are therefore not eligible for a refund.